Gerald said:
<snip> And if they mailed the wrong part I won't even mention all the hassle and fuss they put up to get things straight, often not resolving the issue.
Which is exactly my gripe with Stein Dinse right now. Briefly:
I ordered a pair of Ducrappi badges off their website. When the badges arrive, they didn't match: one is plastic, one is aluminium. One is white, one is off-white. One has screw holes for fixing, one has mounting pins on the back. One has a raised border on the back, one is flat on the back.
So I send them a photo of the 2 badges (see below) and a description of what's wrong, and I get back this message back:
"Sorry for the instant (sic) with the different badges. Of course we can do an exchange, but I can?t promise you which version we will get and the delay is uncertain.
Is it perhaps possible for you, to do the small modifications by yourself? As I see it should be done by drilling two small holes and removing the pins on the backside."
Errr ... no, I'm not going to 'bodge up' a badge. I want what I ordered, please! And since that last message, no reply.
I don't think I'm being unreasonable, or am I?
Craig
